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TIGH NA CHEO
Kinlochleven, PH50 4SE.
Call us to Book
+44 (0)1855 831 434
Please note that by making a booking you are entering a legal agreement with us. Reservations are made and accepted on the following terms. Please read our terms and conditions of booking below.
The owners reserve the right to refuse a booking.
All bookings must be guaranteed by a valid credit or debit card in order to secure a reservation. We reserve the right to pre-authorize cards up to 31 days prior to arrival. Payment of the balance is due on departure. We prefer payment by cash, BACS, debit card or credit card. We do not accept payment by cheque.
We reserve the right to increase or decrease the prices of accommodation at any time. The price of your stay will be confirmed by us at the time of booking.
Prices include breakfast and VAT for a maximum of 2 guests per twin, small double, or double room, a maximum of one guest in the single room and a maximum of 3 guests in the triple room. This includes the following: electricity, linen, cleaning, hot water, a TV, free WI-FI (subject to conditions of use), central heating, complimentary toiletries, a complimentary hospitality tray with tea and coffee- making facilities and breakfast. Breakfast is served between 7.30am and 8.30am.
Cancellations, Curtailments, No Shows and Insurance
When you make your booking and we have taken a debit or credit card number to secure the booking, a legally binding contract exists between us. Cancellations must be notified in writing by post or email, and will only be effective when it is received by us in writing 7 days prior to the arrival date. Cancellations after arrival are subject to payment in full of the full value of the accommodation reserved. Please note that once a reservation has been made any curtailment or reduction of days within 7 days of arrival or after arrival, you will remain liable for the full cost, i.e. 100% of the booking value, for the entire stay will be due even if you have not paid in full at the time of cancellation or curtailment. Reservations cancelled in excess of 7 days before arrival date will incur no penalty.
In the event of a no show i.e. if you do not cancel your reservation but you fail to arrive for your stay with us, you agree that 100% of the total booking value will be debited from the credit/debit card in full and final settlement.
We strongly suggest guests take out travel insurance for short breaks and holidays in the UK to cover themselves against cancellation charges and to protect themselves against possible loss due to any unforeseen circumstances such as illness, adverse weather conditions, traffic delays, etc. It is your responsibility to check that the insurance you purchase is adequate for your needs.
Non-availability of Accommodation
We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.
Your accommodation will be available to you to check-in between 2-9pm on the day of arrival. Our latest check- in time is 9pm. Later arrivals must be pre-arranged. Please note that we may not be able to accommodate you if you arrive earlier than the agreed time as your room may not be ready and/or access to the house may not be possible as we are a family-run guest house and may be out running errands, etc.
Late arrival procedure
Please ensure you contact us no later than 8pm to let us know if you will be arriving later than 10pm. Failure to notify us may result in the room being re-let or the full cost of the room being charged to your credit/debit card.
If you have friends, relatives or colleagues coming to the house, we should be grateful if you would kindly inform us ahead of their arrival. We would also ask that they are entertained in the guest lounge and not in the bedrooms to limit disturbance to other guests. For the same reason, we should ask that they leave the house by 11pm. Guests will be held fully responsible for the conduct of anyone they choose to bring into the house as far as any liability and damages are concerned and, therefore, incur any cost.
Guests will be issued with a front door and bedroom door key on check-in. One set of keys will be issued per room. We are afraid we are unable to issue additional sets. Lost or failure to return keys will be charged at £50 to cover the cost of replacing the security keys.
Damages and Breakages
Please enjoy your stay but please take care when staying at our home, Tigh Na Cheo. Guests are responsible for leaving rooms in the condition that they were in upon arriving. The named lead member is responsible and liable for any breakages or damages, which they or other members of their party cause, to the accommodation or its contents for irreversible staining or damage from, for example, bleach, cigarette burns, food dyes, hair dye, ink, lucozade, vomit and waterproof mascara. Guests will be required to pay for any loss or damage to furniture or equipment provided in the accommodation. All we ask is that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of £100 if you did not report this.
Tigh Na Cheo has a strict no smoking policy and we would kindly ask that there is no smoking inside the house. For those wishing to smoke, please do so at the side of the house.. Non- compliance with the no smoking policy carries a penalty charge of £100.00 to cover the cost of extra cleaning and the resulting delay incurred in re-letting the room. We reserve the right to add this cost to a guest’s account after departure and to debit the penalty amount from the debit or credit card of the person responsible for the booking unless other payment methods are offered and approved. In addition, any breach of this policy will result in the immediate termination of the stay and no refund will be given for the duration of the booking.
Children and Pets
We welcome well-behaved children over the age of 12 at this property subject to certain conditions and in certain designated bedrooms. Children must be supervised at all times and no child must be left unsupervised. With the exception of assistance dogs which we always welcome in our triple room, we regret we are unable to accept pets into the guest house unless with prior agreement.
We hold a premises licence and provide an honesty bar for the convenience of guests, selling beer and wine by the bottle/can. Drinks taken from the bar will be added to your bill and settlement is payable on departure. We will not accept unreasonable behaviour resulting from excess alcohol. Any breach of this policy will result in the immediate termination of the stay and no refund will be given for the duration of the booking.
Laundry can be provided for a charge of £10 per load. Where a load does not exceed 6kg. Items are washed and dried but not ironed. We accept no responsibility for any damage caused to your items.
Items Left Behind
We can accept no responsibility for items left behind after you have departed. Small items left behind can be returned to you by post. A £5 handling charge plus the cost of postage will be charged to your card. Larger items will incur a higher handling cost. Any unclaimed items of property will be disposed of after 4 weeks.
Guests come to us primarily to sleep and to rest and for these reasons we always ask that noise levels are kept to a minimum, especially after 10pm with regards to TVs, raised voices, and door shutting etc. This helps us to make sure everyone's stay is enjoyable. We reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.
Guests should be aware of the possibility other guests causing some disturbance and vice versa through creaking floorboards etc and we ask that all guests show consideration to their fellow guests.
We offer free non-secure WiFi for our guests’ use. Please note that we have no responsibility for, or control over, the Internet Services you access and do not guarantee that any services are error or virus free. We have no have no responsibility for, or control over, the information you transmit or receive via the Service. We do not guarantee the availability of the Service, the speed at which information may be transmitted or received via the Service; or that the Service will be compatible with your equipment or any software which you use.
There is free on-site parking for guests, however we can’t guarantee availability. Alternatively guests can park on the streets leading to the house. We ask guests kindly to park considerately at the side of the house to ensure there is maximum space for everyone. Please note that cars are parked at your own risk. We do not accept responsibility for any loss of or theft from a vehicle however it is caused.
Fire & Emergency
In the interest of your own safety you should check where the locations of the fire alarms are in relation to your room. There are Fire & Emergency Rules inside of your room with which we respectfully suggest that you familiarise yourself. ALL FIRE ALARMS MUST BE CONSIDERED AS EVIDENCE OF A FIRE AND YOU SHOULD ACT ACCORDINGLY UNTIL YOU ARE INFORMED TO THE CONTRARY. In the event that you hear the fire alarm the assembly point is in the car park to the east of the house.
Guests with mobility problems
If you or any member of your party has any mobility problems, please discuss any special requirements with us before booking. We have no lift. We accept no responsibility for guests booking unsuitable accommodation unless suitability was first checked prior to arrival.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Any data collected during the course of this booking will be stored on our computer(s). We may from time to time contact you about promotions and offers, unless you advise otherwise.